Frequently Asked Questions

Fear Factory is housed in the old Portland Cement Works, a historic building constructed in the 1800s, prior to the standards of the Americans With Disabilities Act. Because of this not all areas are, or can be made, accessible to some persons mobility impairments without compromising the historic nature, structural features or structural integrity of the building. Fear Factory has, to the extent possible, created an alternative accessible route but, as stated, this route cannot safely include all areas of the attraction. Fear Factory is as committed to accessibility as it is to the safety of its guests and so offers alternative equitable experiences to guests with mobility impairments where possible. These alternative experiences may not be available on all days or at all hours of operation. If the alternatives are not available a voucher will be offered. It is our commitment that, when taken as a whole, all our guests have a safe and equitable experience. For more information on alternative routes and experiences for people with disabilities please contact: Heidi Dunfield heidi@fearfactoryslc.com.

What is the Fear Factory?

Previously known as the abandoned Portland Cement Factory, Fear Factory, a nationally acclaimed halloween attraction, is made up of 6 buildings, up to 6 stories high, with 2 underground passages, and is a massive haunted attraction in Salt Lake City, Utah, U.S.A. With awards ranking them as #3 in the world (buzzfeed.com), and top 10 in the U.S. (USA Today & Travel Channel),Fear Factory has quickly grown to be one of Utahs – and the world’s – favorite Halloween entertainment attractions. It’s vastness requires a waiver to be signed prior to entry, and opens each fall, plus periodically throughout the year for special events. Home to over 11 documented historical deaths, featured in movies and films, boasting over 100 nightly live actors, and is heavily awarded within the industry, it’s a great place to bring family, friends, coworkers and more for an evening of entertainment, thrills and fun.

Is the Fear Factory Really Haunted?

Yes, there has been significant evidence collected for years. Many paranormal interactions with spirits have been experienced–and they may interact with you, just like they do with our staff. We partner with Utah’s best paranormal group, GRIMM GHOST TOURS, who host occasional tours on our off season, as well as ghost story experiences in the fall. See more information at: https://www.grimmghosttours.com/

ARE THERE GHOST TOURS? CAN MY PARANORMAL GROUP COME THROUGH FOR AN INVESTIGATION?

Yes. We partner with Utah’s best paranormal group, GRIMM GHOST TOURS, who hosts occasional tours on our off season, as well as ghost story experiences in the fall. See more information at: https://www.grimmghosttours.com/. If you’d like to host your own investigation, please contact us at info@fearfactoryslc.com.

ARE THERE GROUP DISCOUNTS AVAILABLE?

Yes. Even as a nationally acclaimed and award winning attraction, we still offer discounts for groups of 20 or more, by visiting www.fearfactoryslc.com. Click on purchase tickets, and enter the amount of tickets you’d like to purchase. All group tickets must be purchased at the same time. Once 20 or more tickets are entered, the discount will automatically be applied. General Admission: $17 and VIP is $25. Please note that all discounted tickets/QR codes, including group discounted tickets are NOT valid on Friday or Saturday. General Admission tickets include a free digital group photo download and free access to the selfie station area. VIP tickets include a free digital group photo download, free gift at the merch store, and free access to the selfie station area.

HOW LONG IS THE HAUNTED HOUSE EXPERIENCE?

Fear Factory is a massive facility, boasting over 6 buildings and 2 underground passages. You can expect to be inside, walking through areas and interacting with monsters for at least 45 minutes. The average experience takes about 45 minutes to walk through the entire factory. Plan to wear good footwear, as there are several flights of stairs.

WHAT SHOULD I WEAR?

DEPENDING ON THE NIGHT YOU ATTEND, THERE MAY BE A LONG WAIT IN LINE, SO PLAN TO DRESS ACCORDINGLY. GOOD FOOTWEAR IS A MUST: SANDALS, HEELS OR LOOSE SHOES ARE STRONGLY DISCOURAGED, DUE TO THE MANY METAL GRATE STAIRS, VARIOUS GROUND SURFACES AND/OR EXPERIENCES YOU MAY ENCOUNTER. FEAR FACTORY IS NOT RESPONSIBLE FOR ANY DAMAGED PERSONAL ITEMS.

IF I’M IN LINE AT CLOSING TIME WILL I STILL GET IN?

Yes. We close our main gates on 800 South to new arrivals at our specified closing hours. However, if you’re in line prior to the closing of the gates, you will be permitted entry.

IS THERE DIFFERENT PRICING FOR CHILDREN?

No. Children may be permitted with a signed waiver and preferably with an adult member of the group. There is no child/youth ticket, other than the adult ticket.

WILL YOUR ACTORS TOUCH ME?

Without upgrading to our TOUCH OF FEAR glow necklace, no, the monsters will not touch you. The upgraded TOUCH OF FEAR experience includes light & medium touch. We will touch you whether you have the necklace around your neck, on top of your head, around the wrist. If monsters see the glow outside of a pocket, you’re fair game.

WHAT AGE DO YOU NEED TO BE TO ENTER THE FEAR FACTORY?

There is no age limit if an adult is accompanying children, although discretion is advised for children under the age of 12. This haunt is real and one of the top attractions in the world. It may not be suitable for younger ages, and certainly not for children who require being held.

CAN WE TAKE FLASH PHOTOGRAPHY AND/OR VIDEO INSIDE THE HAUNTED HOUSE?

No photography, filming, flashlight use or other use of cell phones in any form is allowed inside the Haunted House experience. Photography taken outside the haunt is allowed. Media access should contact info@fearfactoryslc.com.

WHERE DO WE PARK?

A parking lot with limited stalls is available for haunt guests. Parking is available on any surface city street near the property, closest to our 800 South entrance. Avoid parking under the nearby overpasses. Fear Factory also offers an additional pre-experience, the ZOMBIE BUS, which is available to transport visitors 1 free roundtrip to/from the Gateway, a few blocks north of Fear Factory.

HOW DO I PURCHASE TICKETS?

CLICK HERE TO PURCHASE TICKETS. Tickets will also be available at Fear Factory, where all major credit cards are accepted. Prices are listed online.

WHAT IS THE ZOMBIE BUS?

The Zombie Bus is a fun way to start your experience at Fear Factory early, and offers a free roundtrip trip to/from the Gateway. It’s a party-like bus that is fully decorated, has great Halloween music, and is usually a fun way to meet others going to the Factory. Click HERE for more info.

WHY DO I NEED TO FILL OUT A WAIVER?

Due to the vastness of the experience at Fear Factory, all customers must sign a waiver. Waivers can be filled out by clicking HERE. Youth under 18 must have a consenting guardian sign their waiver prior to attending.

What is the Don't Be A Monster program?

This free anti-bullying assembly program for 4th - 7th grades all throughout Utah is hosted by Fear Factory and their presenting partners. Click here to learn more.

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Fear Factory

666 W 800 S
Salt Lake City UT 84104
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