Frequently Asked Questions

General

WHAT IS THE FEAR FACTORY?

Decades after it was abandoned in 1987, Fear Factory continues to hold the bar high for fun-filled Halloween experiences for all ages, group sizes, corporate events, families, and fans of all things frightening. With award winning makeup, highly detailed costumes, an immersive storyline, and epic customer service and safety goals, Fear Factory is one of the top Halloween attractions in the world. Consisting of 6 buildings, a tower soaring 6 stories high, and with two underground passages, (all of them haunted) it’is a massive haunted attraction experience in Salt Lake City, Utah, U.S.A. With awards ranking them as #3 in the world (buzzfeed.com), top 10 in the US (USA Today & Travel Channel), and #1 in the USA by an applauded third party critic ScareFactor.com, Fear Factory is one of Utah's - and the world's - favorite Halloween entertainment attractions. The historic property has seen more than 11 documented historical deaths, has been featured in TV shows and movies, boasts over 100 nightly live actors, and is heavily awarded within the industry-often within the top 10 attractions in the world for Halloween fun and fright.

Fear Factory, an attraction so vast that a waiver is required to be signed prior to entry, opens shortly in spring and then again each fall as it lures guests inside to face their fears. What once was a bustling factory producing cement, Fear Factory now produces screams, laughter, fun, fright and more, where each building’s design elicits your darkest fears: will you survive and escape, or be consumed by the factory? Brought forth from an unknown realm of pure terror, energized by a series of murders in the basement amidst a freak lightning storm, Fear Factory’s 10 foot tall underground beating heart pumps fear energy throughout the many buildings, giving power to the monstrosities within. Utilizing humanity's greatest fears, Fear Factory lures in unsuspecting thrillseekers to face their deepest phobias with only one promise: conquer your fears, or be consumed by them. Luckily, the property’s ghoulish caretaker, Karl Mossman, will guide you along the way, preparing your mind, soul, and spirit for what lies within. Surely, you can trust him not to lead you into any danger… 

 

WHAT RULES AM I EXPECTED TO FOLLOW?

All customers, staff and property entrants must have a completed waiver, and agree to all binding expectations, when redeeming their ticket, prior to entrance. Individuals not in compliance with these expectations jeopardize not just their own eviction, but their entire group.
House rules, warnings and expectations are as follows:
By entering Fear Factory you agree to the following expectations: 

*Don’t touch any staff, it will be considered harassment
*Don’t touch the set or props-you will be held liable for damages.
*Don’t enter our property or into the attraction if intoxicated.
*Don’t tease, harass, verbally assault or swear at any employees.
*Don’t run.  Stay on designated customer paths.
*All bags are subject to search.  
*No weapons or outside food or drink allowed.
*Guests must continue moving forward at all times-No stopping or slowing down, unless to let other groups pass you.  For safety reasons, all guests must be able to keep up a normal pace inside the attraction so as to not cause other attendees to back up behind them.
*No cameras, flash, video or live streaming while in the haunted house.
*No smoking or vaping throughout the property.

 

IS THE FEAR FACTORY REALLY HAUNTED?

Yes, there has been significant evidence collected for years. Many paranormal interactions with spirits have been experienced–and they may interact with you, just like they do with our staff. We partner with Utah’s best paranormal group, GRIMM GHOST TOURS, which hosts occasional tours on our off season, as well as ghost story experiences in the fall. See more information at: https://www.grimmghosttours.com/

 

WHERE DO WE PARK?

Parking is available on any surface city street near the property, closest to our 800 South entrance. Follow all city street signs and avoid parking under the nearby I-15 overpass or bike lanes. Fear Factory also offers an additional pre-experience, the ZOMBIE BUS, which is available to transport visitors one free roundtrip to/from The Gateway, a few blocks north of Fear Factory.

WILL YOUR ACTORS TOUCH ME?

No, Fear Factory actors will not intentionally touch guests. However, Fear Factory offers an upgraded TOUCH OF FEAR experience, where our trained actors will lightly touch you, for a few dollars more and can be added on during your ticket purchase. Please note, this upgraded experience does not go both ways; only our actors touch you; you are not allowed to touch our staff.

WHAT AGE DO YOU NEED TO BE TO ENTER THE FEAR FACTORY?

There is no age limit if an adult is accompanying children, although discretion is advised for children under the age of 12. This haunt is real and one of the top attractions in the world. It may not be suitable for younger ages, and certainly not for children who require being held or carried. Further, for the safety of you or your child, carrying a child is strongly discouraged and staff may suggest you exit the attraction and wait for your party at the exit.

ARE THERE GHOST TOURS? CAN MY PARANORMAL GROUP COME THROUGH FOR AN INVESTIGATION?

Yes. We partner with Utah’s best paranormal group, GRIMM GHOST TOURS, which hosts occasional tours on our off season, as well as ghost story experiences in the fall. See more information at: https://www.grimmghosttours.com/. If you’d like to host your own investigation, please contact us at info@fearfactoryslc.com.

 

CAN WE TAKE FLASH PHOTOGRAPHY AND/OR VIDEO INSIDE THE HAUNTED HOUSE?

No photography, filming, flashlight use or other use of cell phones in any form is allowed inside the Haunted House experience. Photography taken outside the haunt is allowed. Media access should contact info@fearfactoryslc.com.

IS THE FEAR FACTORY DISABLED ACCESSIBLE?

Fear Factory is housed in the old Portland Cement Works, a historic building constructed in the 1800s, prior to the standards of the Americans With Disabilities Act. Because of this not all areas are, or can be made, accessible to some individuals with mobility impairments without compromising the historic nature, structural features or structural integrity of the building. Fear Factory has, to the extent possible, created an alternative accessible route but, as stated, this route cannot safely include all areas of the attraction.

Fear Factory is as committed to accessibility as it is to the safety of its guests and so offers alternative equitable experiences to guests with mobility impairments where possible. These alternative experiences may not be available on all days or at all hours of operation. If the alternatives are not available a voucher will be offered. It is our commitment that, when taken as a whole, all our guests have a safe and equitable experience.

Find our complete ADA policy here.

For more information on alternative routes and experiences for people with disabilities please contact: ada@fearfactoryslc.com

 

HOW LONG IS THE HAUNTED HOUSE EXPERIENCE?

Fear Factory is a massive facility, boasting over 6 buildings and 2 underground passages. You can expect to be inside, walking through areas and interacting with monsters for at least 45 minutes. The average experience takes about 45 minutes to walk through the entire factory. Plan to wear good footwear, as there are several flights of stairs.

WHAT SHOULD I PLAN TO WEAR?

Depending on the night you attend, there may be a wait in line, so plan to dress accordingly. Good footwear is a must: sandals, heels or loose shoes are strongly discouraged, due to the many metal grate stairs, various ground surfaces and/or experiences you may encounter. Fear Factory is not responsible for any damaged personal items.

IF I’M IN LINE AT CLOSING TIME WILL I STILL GET IN?

Yes. We close our main gates on 800 South to new arrivals at our specified closing hours. However, if you’re in line prior to the closing of the gates, you will be permitted entry. Additionally, open times vary and may change without notice (weather, emergencies, etc). Our property will remain open at the published times, however, all guests must have entered the property gates, or purchased tickets, 15 minutes prior to the published closing time.

WHAT IS THE ZOMBIE BUS?

The Zombie Bus is a fun way to start your experience at Fear Factory early, and offers free roundtrip transportation to/from the Gateway. It’s a party-like bus that is fully decorated, and has great Halloween music. CLICK HERE for more info.

 

Are costumes allowed?

Yes, costumes are welcome! Costumes must not contain any words or images that are racist, obscene, hateful, or derogatory, including historical references. If your costume is considered too revealing or offensive, you may be asked to cover up or change into something more appropriate.

Additionally, masks covering your face are not allowed. Please refrain from bulky costumes or carrying any weapons, and make sure your costume does not obstruct or protrude in a way that could pose a risk to others or the sets. If you have any questions or doubts about your costume, we recommend consulting with the event staff prior to entering to confirm it aligns with our guidelines.
 

Tickets

What time does the TICKET Office close?

The ticket office closes 15 minutes prior to the published closing time, each night. For example: if Fear Factory closes at midnight, the ticket office will be closing at 11:45pm. Additionally, open times vary and may change without notice (weather, emergencies, etc). Our property will remain open at the published times, however, all guests must have entered the property gates, or purchased tickets, 15 minutes prior to the published closing time.

HOW DO I PURCHASE TICKETS?

CLICK HERE TO PURCHASE TICKETS. Tickets will also be available at the ticket office near the front gate, where all major credit cards are accepted; tickets at the door are subject to a surcharge. Some dates and times WILL sell out. For this reason, we recommend purchasing your tickets online and in advance.

All ticket purchases will receive a waiver link, via a ticket purchase confirmation email. Guests (all members of the party) who do not complete their waivers, will not be permitted to enter.

IS THERE DIFFERENT PRICING FOR CHILDREN?

No. Children may be permitted with a signed waiver and preferably with an adult member of the group. There is no child/youth ticket, other than the adult ticket.

ARE THERE GROUP DISCOUNTS AVAILABLE?

Yes. Even as a nationally acclaimed and award winning attraction, we still offer discounts for groups of 20 or more. Please note that all discounted tickets are NOT valid on Friday or Saturday.

General Admission tickets include a free digital group photo download and free access to the selfie station area. VIP tickets include a free digital group photo download, free gift at the merch store, and free access to the selfie station area.

For further assistance or to purchase group tickets, please contact groups@fearfactoryslc.com

WHY DO I NEED TO FILL OUT A WAIVER?

Due to the vastness of the experience at Fear Factory, all customers must sign a waiver. Youth under 18 must have a consenting guardian sign their waiver prior to arriving at our property gates. Waivers are tied to your admission ticket.  Check your ticket purchase confirmation email for a link to sign your waiver.  Waiver language can be found HERE, but can only be signed when tied to your admission.  

EXAMPLE WAIVER LINK:
https://docs.google.com/document/d/1IBLZbfOj3W8V5u7PnNOH_MTCDgqC5KxENn1H35baHno/edit?usp=sharing

 
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